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At Nielsen Design Limited we are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we may collect or receive from you. It contains important on who we are and why we collect, store, use and share any information relating to you (your personal data). We collect, use and are responsible for certain personal data about you. Please read the following policy carefully to fully understand our practices regarding the collection and processing of your personal data. If you have any questions, please contact us here https://www.nielsen-shop.co.uk/contact
This policy is effective and updated as of the 1st October 2024.
ABOUT US
We, Nielsen Design Limited are registered in England (Company number 03692269). Our registered office is located at Unit 27 - 30 Tradewinds, Hopper Way, Diss, IP22 4GT.
We are listed on the Information Commissioners Register of Data Controllers under number: Z8245645.
WHAT INFORMATION WE COLLECT
Personal Data
If you purchase Products from us this will result in us collecting Personal Data about you including but not limited to your name, email address, telephone number, address, payment information and purchase order.
In addition to the purchase of our Products, we also collect information provided to us, by you, if you complete any of the following activities: fill in a form, complete a survey or enter a competition. We may include contact information that we decide to use for marketing purposes (please see Marketing and Website below). We do not normally collect sensitive personal data.
Usage Data
You should be aware that certain Personal Data (known as Usage Data) is collected automatically when visiting our Website. Usage Data may include information such as your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access our Website via a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that your browser sends whenever you visit our Website or when you access through a mobile device.
COOKIES
We use Cookies and similar tracking technologies to track the activity on our Website and store certain information. Cookies do not harm your computer and do not contain any viruses. Cookies help make our Website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.
Most of the cookies we use are so-called “session cookies” are automatically deleted after your visit. Other cookies remain in your device’s memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.
You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.
For further information on Cookies, our use of Cookies, when we will request your consent before placing them and how to disable them, please see our Cookie Policy.
WHEN YOU ENTER A COMPETITION
We may from time to time offer surveys, giveaways and competitions, or other promotions on our Website or through social media (collectively “competitions”). Participation is voluntary. Information requested for entry will be used to administer the competitions. We will only use the information you submit to the competition to send you marketing communications if you explicitly consent to this.
WHEN YOU CONTACT CUSTOMER SERVICE
If you write to us by post or email or post on our blog and social media sites, records may be kept of that correspondence. If you correspond with us by telephone, email or by writing, records of that conversation may be kept.
MARKETING AND WEBSITE
Nielsen Design Limited uses a third-party service to help maintain the security and performance of our website. To deliver this service IP addresses of visitors to our website are processed.
When you visit our website, we use Cookies and other similar technologies to collect anonymous information so that we can improve your experience when you use our services.
This allows us to:
· Remember your preferences.
· Let you navigate between pages efficiently.
· Improve the efficiency of our website.
· With your permission we will also collect information about you and other information you may choose to include in the products you enquire about or buy from us to.
· Verify you as a user and carry out other essential security checks.
· Remember how far you are in the order you are completing.
Nielsen Design Limited like to stay connected with our customers. We use our marketing emails to tell our subscribers and customers about new products, company news, promotional offers etc. When you register with Nielsen Design Limited or contact us with a query you can opt-in to our mailing list. Here we will collect your name and email address. This will be used for delivering emails and personalising the email. At any time, you can opt out of receiving these emails by clicking unsubscribe on the email.
We may ask you to confirm or update your marketing preferences if you ask us to provide further Products in the future, or if there are changes in the law, regulation, or the structure of our business.
We take various steps to ensure the protection of your Personal Data, both online and offline, but as the transmission of data across the internet can never be completely secure, we do not guarantee the security of your data transmitted to the Website. Any transmission is at your own risk.
WHO WE SHARE OUR DATA WITH AND WHY?
Review Platforms
As we are always looking for ways to improve our services, we may send you a link to review us via our review partners which include, but not limited to, Bazaarvoice and Trustpilot. The lawful basis for these emails is “Legitimate Interest” as these reviews are helpful for future customers. You may unsubscribe from these emails by clicking ‘unsubscribe’ at the bottom of the marketing email or contact us directly.
Delivery Partners
When you make a purchase online, we will collect necessary information about you to ensure we can fulfil your order. The lawful basis for this information being shared, is contractual - we must do it to fulfil our contract with you. Where orders are fulfilled by a third-party courier, we will need to share your contact information with them for the purpose of delivering your order.
Advertising Partners
To be more effective in our marketing we partner with different social media and search engine advertising network providers such as Google and Meta. If you consent to advertising Cookies Google may use Cookies for advertisement personalisation. Your IP address and email address (if provided) will be shared with Meta. This enables us to understand effectiveness of our marketing communications. The lawful basis for this is legitimate interest because we cannot achieve the same result in an alternative way, and it will mean we can target our advertising at customers who have similar interests to our customers. We are unable to offer an opt out for this sharing of information.
Payment Partners
Your Personal Data is shared with our payment partners so that they are able to process your payment. The lawful basis for this information being shared, is contractual - we must do it to fulfil our contract with you.
HOW WE USE YOUR INFORMATION
We use information held about you in the following ways:
We may also use information held about you to provide you with information, products or services that you request from us or which we assume may interest you. This may include contacting you by email if you have consented to such communication. You may unsubscribe from future emails using the instructions provided.
DATA RETENTION
The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Audio records are held for a period of 6 months for the purposes of handling complaints and staff training before being permanently deleted from the phone system.
YOUR RIGHTS UNDER GDPR
You have certain rights given to you by law, which means you have control over your Personal Data that we process:
For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us at nielsenshop@nielsendesign.co.uk You may also find it helpful to refer to the guidance from the UK’s Information Commissioner on your rights under the UK GDPR
Should you wish to know more about what information we hold about you including making changes to, or requesting the deletion of information that we hold about you, you are entitled by law to make a subject access request. You can make this request by email, post or phone. We will reply within one month from the day after we receive your request, unless this day is a weekend or bank holiday, in which case it will be the next working day.
Please note, we may need to exclude certain information as part of your request if we are permitted to do so for legal or other reasons.
You have the right to complain to the Information Commissioners Office (ICO): If you are not happy with an aspect of how we are processing your data, you can lodge a complaint to the supervisory authority. See https://ico.org.uk/concerns/ for details.
Please do contact us before speaking to the ICO if you wish to exercise any of your rights or if you have any questions about the processing of your personal data.
KEEPING YOUR PERSONAL DATA SECURE
We have appropriate security measures to prevent Personal Data from being accidentally lost or used or accessed unlawfully. We limit access to your Personal Data to those who have a genuine need to access it.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from, Get Safe Online on how to protect your personal data and other information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
CHANGES TO THIS POLICY
We keep our Privacy Policy under regular review and may make changes from time to time. Any changes will be posted on the Nielsen Design Limited Website. If we make any significant changes to our Privacy Policy, we will take steps to inform you via email.
If you have any questions about this Privacy Policy, you can contact us:
By sending us an email: nielsenshop@nielsendesign.co.uk
By calling us: +44(0)1379 646310
We use cookies and similar technologies on our website and process personal data of visitors to our website (e.g. IP address), e.g. to personalise content and advertisements, to integrate media from third-party providers or to analyse access to our website. Data processing only takes place when cookies are set. We share this data with third parties that we name in the settings.
Data processing may be carried out with consent or on the basis of a legitimate interest. Consent can be given or refused. There is a right not to consent and to change or withdraw consent at a later date. We provide more information about the use of personal data and the services in our Privacy policy.